Reinvent the mall experience.An assistant beside every visitor.
Breaking the language barrier, with no friction, Hartie advises and guides every visitor to the right product, store, service or event of the day. Your stores gain visibility, sales follow, and Hartie helps you understand what your visitors expect.
- Multilingual
- 0downloads required
- 1 scanat the door, and you're in
An adviser in every pocket.
A visitor needs more than a map: a product that fits their criteria and budget, a gift idea, a restaurant, a service, a point of interest, today's event. Hartie answers in their language and walks them there.
- 01It understands the requestProduct, size, budget, mood… The request is matched against the stores' catalogues, the centre's points of interest and its events.
- 02It leads to the storeStep-by-step guidance from the chatbot, an interactive map of the centre, walking times, the nearest lift. Every answer ends with a place and a route, never a vague list.
- 03It remembersA shopping list organised by store, a history of the centres visited: everything follows the visitor from one visit to the next, from one centre to another. A price drop on a saved item becomes a reason to come back.
One scan of the QR code at the door, and the assistant is in their pocket.
No app to install, no account required. Every entrance of the centre has its own QR code, styled to your brand guidelines: every route starts from where the visitor is standing.
- 01ScanOn an entrance or a totem. The assistant opens with nothing to install, in the language set on their phone.
- 02AskHartie suggests products, stores, restaurants, services and today's events.
- 03Be guidedDirections from their entrance, an item added to their list, an event saved to their calendar.
Run your centre and read your visitors' statistics to steer your strategy.
- Shopper behaviour, as dataShopping searches and interests: the most requested products and brands, trends, stores missing from the centre. Ground your commercial strategy in what matters, from the tenant mix to the brands your visitors ask for.
- Get closer to your visitorsGain another channel for your events by sharing them in the app, and see how many visitors save them to their calendar.
- Keep your centre up to dateStores, restaurants, points of interest, lifts and escalators, entrances and QR codes: what Hartie answers reflects your centre as it really is.
- conversations
- 60,021
- QR code scans
- 16,781
- conversations vs previous period
- + 22.1%
Your brand standards, uncompromised.
On request, the visitor app and your admin console follow your centre's brand guidelines: colours, logo, display name. Your visitors stay in your brand's world, without a seam.
- Your centre's colour and logo
- A choice of welcome screens
- “Powered by Hartie” signature
See Hartie in your centre.
By appointment, a 30-minute demonstration with your centre's own stores: the visitor assistant, the admin console and your centre's statistics.
- · On video or at your offices, with no commitment
- · The visitor journey, as your shoppers will live it
- · The back office: stores, points of interest and access, events, statistics
Book a demo
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